1. I want to inquire about an order, but I'm not ready to place an order yet. What do I do?
All order inquires can be submitted through the Get Started tab in our menu. You can tell us a little bit about your business, organization, team or event and let us know the primary details - quantity, design idea, event date, etc. Whether you're shopping around or ready to go, that's the easiest way to start. A member of our team will reach out within 24 hours.
If you want to start with just a question, please email us anytime at firstname.lastname@example.org. We can't wait to work with you.
2. What brands do you offer?
We partner up with the top wholesalers nationwide to bring you the most current, trending products. Customer favorites include Bella + Canvas, Comfort Colors, Alternative, Nike, Carhartt and more. We also offer a slew of outdoor-centric brands like The North Face, Eddie Bauer and Columbia. Our digital shelves are stocked with everything imaginable, so let us know what you like - we can probably get it.
3. Can I order a product if I don't see it on your website?
Sure can! We like to feature some of our favorite apparel items, but there's a whole wide world of products out there, and we're here to source them for you.
4. How much is shipping?
We offer free domestic shipping on all bulk orders placed within the U.S. If you’re ordering from one of our virtual pop-up shops that is set up for individual shipping rather than pick-up, you’ll be charged a small shipping + handling fee that covers our team of elves diligently working on packing and shipping your items and getting them to your door.
5. Is College Hill officially licensed to print my Greek chapter’s name/logo or my university’s name/logo?
Yes, indeed. We hold licenses for Panhellenic and IFC organizations and we can obtain licenses for other Greek organizations at your request. We also hold licenses for a slew of colleges and universities through CLC - and we can obtain more, as needed!
6. For my design, can you put my letters on a Jack Daniels bottle?
Sure can’t. We strive to include creativity and humor in everything we do, but we strictly adhere to licensing standards set forth by Greek and collegiate licensing entities. If you’re looking to get your Greek chapter’s letters on anything referencing partying, there’s a good chance it’s going to be blackballed by the powers that be. We can, however, find equally awesome ways to represent your chapter’s vision, so let’s collaborate to find an alternative that's still fun and completely original.
7. Can I only choose from the designs I see on the website?
You can choose anything your heart desires. The designs on our website simply serve as examples of work we like, or designs that tend to be popular with our clients.
If you see something that you like in our gallery, we can modify it for you! However, we love creating new, original designs, so give us your wildest idea and watch it come to life on one of our very capable designers’ screens.
If you already have your own logo/design, that works, too. We welcome your branding guides and existing designs - just let us know if you want any modifications or if your group adheres to specific colors, fonts and other standards, and that your group has the rights to utilize any artwork provided.
8. What can you do that a print shop at a mall can’t do?
So much more, my friend. So much more. We churn out bulk orders all day, every day - and at a much lower price point. We have an in-house team of massively talented designers that tirelessly work to make your visions come to life on almost any product imaginable. We can individually bag and label each and every item for your organization to distribute. We cover shipping on bulk orders. You get a dedicated consultant that works with you from start to finish, plus the nicest customer service team around. And, while this all sounds complicated, it's not. It's actually really easy, and the process moves fast. Want us to keep going? We can.
9. Is there a minimum quantity?
It varies based on the item and design, but we generally ask that an order consist of 24 pieces or more. There are occasionally exceptions, so please don’t hesitate to reach out. The golden rule: it never hurts to ask.
10. What are my options other than screen printing?
In addition to screen printing, we offer embroidery, tackle twill, heat press, foil, sublimation and customization. Curious about these processes? Just let us know.
11. Can you do custom names & numbers?
We sure can! We regularly make apparel for sporty folks - or anyone seeking a little personal touch.
12. How long will it take to get my stuff?
Once you have your items selected, sizes gathered and designs approved (by you and by licensing, where applicable), we’re good to move forward! Our general production time is approximately 7-10 business days for screen printed orders and about 10-14 days for embroidered orders. We can expedite orders by special request, so if you need shirts stat, we'll try our best to make it happen.
13. Do you offer online ordering?
Yes! Sometimes you have a group that wants to place an order, but it’s going to be tough to gather everyone’s garment preferences, sizes and payments. Alternately, you may be looking for an online retail presence for your brand or business. You may want to host a flash sale or fundraiser through us, as well. In these instances, we can build a virtual pop-up shop for your group. We host our pop-ups on Shopify, creating a genuine online shopping experience which allows each member of your group to go on to select an offered item of your choosing in their specific size. They pay for their items individually, but they’ll all ship together as one big order to you. We’ll offer free shipping to boot! If you prefer to have items shipped individually instead of distributing them yourself, we’ll charge each individual a small shipping fee that they pay online while ordering their items and we'll handle the shipping. If you want a virtual pop-up shop, let us know when you submit your order inquiry!
14. How do I pay for my order?
If you’re placing a bulk order, we’ll send you an invoice that can be paid with either a credit card or check. All credit payments are completely secured through PayPal - and no, you don't need a PayPal account to checkout - you can checkout as a guest.
If we’re hosting a virtual pop-up shop for you, each person will pay for their individual order while checking out. Those payments must be paid by card, as with any online shopping, and are also secured.
15. How do I get my order that I placed online?
If your virtual pop-up shop link says that the order coordinator will be distributing your purchases, that’s the case! If your shop link says that items will be individually shipping after the shop closes, your items will be shipped directly to the shipping address provided at checkout.
16. I need to change my shipping address. Can I still do that?
If you placed a bulk order and you need to update your shipping address prior to the ship date, just reach out to us! We’ll get your shipping address updated right away.
If you placed an order on one of our virtual pop-up shops that offered individual shipping, please contact us as soon as possible. As long as you let us know by the date the shop closes, we can get your address adjusted!
17. I just received a tracking email telling me that my order shipped, but I want to change the shipping address. Is it too late?
Probably. However, we have options! If only the numerical portion or the street name is incorrect and the order is not yet out for delivery, we can easily update your address. If the entire address is incorrect, we cannot. In that instance, we can arrange for you to pick up your item at a UPS hub (we usually ship UPS).
18. I received more shirts than I ordered. Why is that?
On larger orders, we tend to order extra items just in case of any printing errors - kind of like insurance, with the cost on us. When working with ink, foil and threads, these things happen, though rarely! Ordering extra items helps us ensure that you get all of the items you ordered in tip-top condition. When those extra pieces turn out well, we include them in your package! Share them with anyone that didn’t get a chance to place an order.
19. I received a partial order, or seem to be missing items from my order. Why might that be?
With larger orders, merchandise will typically ship in several boxes. If there are multiple tracking numbers for your order, you, as the order coordinator, will receive these in your shipping email.
It's possible that one or more boxes in your order are still on the way or out for delivery. If tracking indicates that all boxes were delivered, check outside and around your delivery location to ensure everything was received. If you are still unable to locate one or more boxes, please contact us as soon as possible.
If you received all packages, but are unable to locate one or more items, please double-check order confirmations and packing lists, where applicable. If you can confirm one or more items were ordered, but were not included in your shipment, please contact us right away.
Should you encounter any issues with your completed order, please contact us within 48 hours of delivery. Beyond that window, College Hill cannot be responsible for replacements or refunds. Due to this, we highly encourage order coordinators to open, count in and check all merchandise as soon as possible upon receipt of the packages.
20. Can I get a refund?
If you received the incorrect item, or an item with a flaw in the print, design or garment itself, we will happily provide you with a refund (or, whenever possible, a replacement). We may ask to see a photo of the damaged item. We do ask that you contact us about any issues within 48 hours of receiving your package(s) in order to accommodate a refund or replacement. We want to make sure you’re thrilled with your order and we’ll do whatever it takes to make it right.
If you ordered an item from a virtual pop-up shop and then changed your mind - and the order is not yet in production - let us know. We may be able to refund you before it heads to print! We cannot offer refunds on virtual pop-up shop purchases after the link closes and the order is in production.
21. Oops - I ordered the wrong size on a College Hill virtual pop-up shop.
As long as you let us know before the shop closes down and heads into production, this is the easiest fix ever. Just reach out to us and we can switch your size. Email us at email@example.com or contact your College Hill rep!
22. Yikes. I missed the cut-off time on my organization’s virtual pop-up shop. What now?
Moments after a virtual pop-up shop closes, it heads into production. Once an order is in production, it usually isn’t possible to add on an item. However, there are always exceptions. If you reach us quickly, we can try to process an add-on order for you!
23. I placed an order in a virtual pop-up, but I received an email letting me know my order was refunded. Why was my order cancelled?
When we launch a virtual pop-up, we let the order coordinator know how many items we need to sell in order to head into production. If we sell too few, we can’t move forward. In that case, we’ll reach out to everyone to let them know. Refunds are processed weekly and should hit your account within 3-5 business days.
24. Do you offer samples?
Yes, we do offer samples upon request. Please contact your College Hill representative for questions regarding samples.
25. We want to order shirts, but our event is in a few days. Can we still place an order?
Hit us up and we’ll try to make it happen for you! While our general production time is 7-10 business days for non-specialty orders, we can sometimes push through rush orders for our VIPs (a.k.a. you).
26. I'm seeking a donation or sponsorship for a charitable event. Do you sponsor events or offer donations for businesses or organizations?
Yes! In order to request a donation or sponsorship, please fill out the form here. All requests are reviewed on a rolling basis. Due to the high volume of sponsorship and donation requests we receive, we cannot accommodate all requests.
Don't see the Q & A you were seeking? If you're just looking, drop us a line at firstname.lastname@example.org and we'll get you an answer right away. If you're already working with a College Hill consultant, ask away! They also have all the answers.