There are no upfront costs for order inquiries. All order inquires can be submitted through the Submit a Request tab in our menu. You can tell us a little bit about your business, organization, team or event and let us know the primary details - quantity, design idea, event date, etc.

Whether you're shopping around or ready to go, that's the easiest way to start.

A member of our team will reach out within 24 hours on standard business days.

We partner with over 1000 top wholesalers nationwide to bring you the most current, trending products. We showcase customer favorites including Bella + Canvas, Comfort Colors, The North Face, Nike, Carhartt and more, but our digital shelves are fully stocked with anything you could need, so let us know what you like - we can probably get it.

Of course! We feature current styles, customer favorites and staff picks on our site's apparel page, but there's a whole wide world of products out there, and we're here to source them for you.

Our minimum quantity on apparel orders is 24 pieces. Minimum quantity may vary based on product type and design, and there are occasionally exceptions, so please don't hesitate to inquire!

We offer a wide variety of decoration methods. Screen printing and embroidery are our most commonly requested decoration methods. We also offer sublimation, customization, tackle twill, heat press, foil, DTG and more. You can learn more at our print services page.

Yes, we can! Connect with your College Hill Rep to find out more details.

We do offer samples, which may involve a cost depending on the item. Please connect with your College Hill account manager for more information! Submit a request here.

We can consider printing on your own product on a case-by-case basis to ensure it aligns with protecting both your brand and our relationships with wholesalers. Please note that there are additional costs associated with supplying your own product, and in most cases, it tends to be more cost-effective to work with us for both the product and printing. Please submit a request to learn more.

Yes! In order to request a donation or sponsorship, please fill out this form. All requests are reviewed on a rolling basis. Due to the high volume of sponsorship and donation requests we receive, we cannot accommodate all requests.

If you're interested in placing an order of custom merchandise that supports a philanthropic event or mission, we donate 10% to the cause. Let us know when submitting your order inquiry. To learn more, visit our Philanthropic orders page.

With a bulk order, an order coordinator selects the product(s) to offer, gathers sizing (where applicable) and submits payment on an invoice on behalf of the organization or business. All items ship to the order coordinator for distribution.

A pop-up shop goes live on a custom webpage, built specifically for a client’s project or event. Pop-ups typically remain live anywhere from 2 days to 2 weeks, depending on your timeline and goals-- Our team helps you collect addresses, sizes, and more, taking the stress off your plate and providing a seamless online shopping experience for your group. The order coordinator chooses the product(s) to offer, then each individual can select their own sizing and can pay for their own order. All orders can be shipped to the order coordinator for distribution, or can be individually drop shipped. We tailor the experience to what works best for you!

To learn more about pop-up shops or online stores, visit this page.

Bulk ordering is the fastest way to get your custom merchandise if you have everyone's sizes and one contact is submitting payment for the entire order. Pop-up shops ordering is the most seamless way to go if you don't have everyone's sizes, individuals need to pay for their own items and/or orders need to be drop shipped to each individual.

An order does not need to meet all of the above criteria for a pop-up shop. Your College Hill account manager can guide you to the best fit for your project!

We can sometimes swing a rush order, so please don't hesitate to reach out to us as soon as possible with your due date, quantity needed, and where the order will be shipping to so we can determine how to best make it happen!

Our general production timeline is 7-10 business days for non-specialty orders, but due to ongoing supply chain issues and worker shortages, we are currently operating on a 14 business day production timeline. However, we'll always do our best to make magic happen for you!

If you’re placing a bulk order, we’ll send you an invoice that can be paid with either a credit card or check. All credit card payments are secured through PayPal. You do not need a PayPal account to check out - you can check out as a guest.

If we’re hosting an online store, each person will pay for their individual order while checking out. Those payments must be paid by card, as with any online shopping, and are also secured.

In order to qualify for these terms, you have two options:

Established Credit: If you have an established credit with College Hill, which means you have been working with our company for at least one year with no late payments, you automatically qualify for our 30-day payment terms.

Apply for Terms: If you do not have an established credit with us, you can apply for payment terms by clicking here to access our online application form. Simply submit your request and we'll review your application. We'll conduct a reference check, and once it's complete, we'll notify you of the outcome.

If the store link says that your order coordinator will be distributing your purchases, that’s the case! If it says that items will be individually shipping after the link closes, your items will be shipped directly to the shipping address provided at checkout. Please allow 2-3 weeks after the store closes for orders to start shipping.

This is a quick fix! Just let us know within 48 hours and/or before your online store link closes and heads to production. Contact your College Hill account manager or email us at info@collegehill.com.

Moments after an online store link closes, the order heads into production. Once an order is in production, it usually isn’t possible to add on an item. However, there are always exceptions. If you reach us quickly, we will try our best to process an add-on order for you!

We launch all pop-up shops with a set minimum order requirement. If the minimum isn’t met after extending the store’s close date, all orders will be refunded. In that event, we’ll notify everyone affected. Refunds are processed weekly and should appear in your account within 3-5 business days.

If you received the incorrect item, or an item with a flaw in the print, design or garment itself, we will absolutely provide you with a refund (or, whenever possible, a replacement). We want to make sure you’re thrilled with your order and will work to make it right.

We do ask that you contact us within 48 hours of receiving your package(s) in order to accommodate a refund or replacement-- Please be sure to provide details or photos of the issue to help us resolve it quickly.

If you plan to distribute any merchandise, please hold off until you have notified us of any potential issues and a resolution is underway. Once distribution begins, College Hill may not be able to address claims for missing or incorrect items.

If you ordered an item from an online store and then changed your mind - and the order is not yet in production - let us know. We may be able to refund you before it heads to print! We cannot offer refunds on online store purchases after the link closes and the order is in production.

You can always request an original design (our specialty)! The designs in our gallery are just examples of work we like, or designs that tend to be popular with our clients.

Absolutely! Most of our designs can be modified to fit any organization, group or event. If you see something that you like in our gallery, just reference it in your order inquiry. Each design has a reference number.

You can also reference designs you like when requesting an original design!

If you already have your own logo or design, send it our way! If possible, please be sure to send either a Vector or AI art file. If you don't have one, no worries! We can recreate your design from a PNG or PDF, it just may have a slight variation from the original.

Let us know when submitting your order inquiry if you want any modifications on your design, and confirm that your organization or business has the rights to utilize any artwork provided.

We aim to get all original designs, first-time designs and design edits back to our clients within 48 hours on business days.

Yes, we have licensing affiliations with Affinity and CLC, which allow us to decorate our merchandise with Greek and collegiate branding following their respective design approval processes. We hold licenses for most Panhellenic and IFC organizations, and can obtain licenses for other Greek organizations upon request. We also hold licenses for a slew of colleges and universities through CLC, and can obtain additional licenses by request.

Each licensed school and organization has its own branding standards, so while we can get creative, there may be some limitations. Should your vision not fit within licensing standards, our design team can create some fun alternative options for you to consider.

If you placed a bulk order and you need to update your shipping address prior to the ship date, just reach out to us! We’ll get your shipping address updated right away.

If you placed an order on an online store that offered individual shipping, please contact info@collegehill.com soon as possible. As long as you let us know by the date the link closes, we can get your address adjusted!

Unfortunately, it may be too late to change the shipping address, but the earlier you let us know, the more options we have. If only the numerical portion or the street name is incorrect and the order is not yet out for delivery, we can update your address. If the entire address is incorrect, we often cannot. In that instance, we can arrange for you to pick up your item at a UPS hub (we usually ship UPS). If your order is already out for delivery, options are limited, but we'll do our best to reroute the package. Please note that rerouting or address change requests may result in delivery delays.

On larger orders, we tend to order extra items just in case of any printing errors - kind of like printing insurance, with the cost on us! When working with ink and threads, these things happen, though rarely. Ordering extra items helps us make sure that you get all of the items you ordered in tip-top condition. When those extra pieces turn out well, we include them in your package! Share them with anyone that didn’t get a chance to place an order.

With larger orders, merchandise will typically ship in several boxes. If there are multiple tracking numbers for your order, you, as the order coordinator, will receive these in your shipping confirmation email.

It's possible that one or more boxes in your order are still on the way or out for delivery. If tracking indicates that all boxes were delivered, check outside and around your delivery location to confirm everything was received. If you are still unable to locate one or more boxes, please contact us as soon as possible.

If you received all packages, but are unable to locate one or more items, please double-check order confirmations and packing lists, where applicable. If you can confirm one or more items were ordered, but were not included in your shipment, please contact us right away.

Should you encounter any issues with your completed order, please email your College Hill account manager or info@collegehill.com within 48 hours of delivery. Beyond that window, College Hill cannot be responsible for replacements or refunds. Due to this, we highly encourage order coordinators to open, count in and check all merchandise as soon as possible upon receipt of the packages.

Shipping timelines vary depending on origin point and destination, but most orders arrive within 1-5 business days (on or prior to the requested in-hands date). If orders are being individually shipped, please allow an additional 1-2 days for shipping and handling.

We offer free domestic shipping on all bulk apparel orders placed within the U.S. If you’re ordering from one of our pop-up shops that is set up for individual shipping rather than pick-up, you’ll be charged a small shipping and handling fee at checkout.