Due to the custom nature of our merchandise, decorated items cannot be returned unless they are defective, damaged, or incorrect (e.g., you received an item other than what was ordered).
If you believe there was an error with your order, please contact us promptly. Notify your College Hill account manager or email our team at info@collegehill.com within 48 hours of receiving your package. We will work to resolve the issue, including offering a refund or replacement, when applicable.
Please do not return any merchandise without prior authorization. Returns made without prior approval or a verified return authorization number will not be accepted.
All orders are shipped according to the agreed-upon turnaround time finalized with your College Hill account manager. Unless otherwise specified, all apparel orders are shipped via UPS Ground. Additional delivery options are available through our shipping and freight partners upon request.
A $40 processing fee plus 2% of the order total will be charged for all returned checks.
For certain high-volume orders, a deposit may be required. Your College Hill account manager will notify you in advance if this applies and provide details before issuing an invoice.
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