RETURN POLICY Terms of Service
We value our relationships with each of our customers, so if you feel that there was an error on your order, we will work tirelessly to make it right.
Due to the custom nature of our products, any decorated items cannot be accepted for return unless defective, damaged or incorrect (i.e.: you received something other than what you ordered).
We offer samples to verify color and sizing prior to final order placement, if requested. Please contact your College Hill consultant or email us at firstname.lastname@example.org within 7 days of receipt for a Return Authorization (RA) number, which must be clearly labeled on the outside of the box containing any pre-authorized returns. Please do not return any merchandise without prior authorization. Any items returned without an authorization number cannot be credited or returned.
All orders are shipped based on the agreed upon turnaround time when finalizing your order with your College Hill consultant. Unless otherwise noted, all apparel orders ship via UPS Ground. We partner with shipping and freight companies for additional delivery options.
RETURNED CHECK POLICY
All returned checks will be assessed a $20 processing fee, plus 2% of the order total.