Due to the custom nature of our merchandise, decorated items cannot be accepted as returns unless defective, damaged or incorrect (if you received something other than what you ordered).
If you feel that there was an error on your order, please contact us as soon as possible. Please inform your College Hill account manager or email our team at firstname.lastname@example.org within 48 hours of receipt of your package in order to accommodate a refund or replacement, where applicable.
Please do not return any merchandise without prior authorization. Any items returned without prior approval or a verified return authorization number cannot be accepted.
All orders are shipped based on the agreed upon turnaround time when finalizing your order with your College Hill account manager. Unless otherwise noted, all apparel orders ship via UPS Ground. We partner with shipping and freight companies for additional delivery options.
RETURNED CHECK POLICY
All returned checks will be assessed a $20 processing fee, plus 2% of the order total.
A deposit may be required on certain orders, based on volume. Your College Hill account manager will communicate in advance of sending an invoice for payment.